Cancellation Policy

SyncRide is built on trust and reliability. Our Cancellation Policy is designed to balance flexibility for commuters while maintaining the reliability that makes SyncRide a dependable daily commute solution. Please read this policy carefully before confirming any ride matches.

Free Cancellation Window: You may cancel a confirmed ride match at no penalty if the cancellation is made at least 2 hours before the scheduled pickup time.

Late Cancellation (Less than 2 hours): Cancellations within 2 hours of the scheduled pickup are flagged on your profile. Repeated late cancellations (3 or more in a 30-day period) will result in a temporary suspension of your account (24–72 hours).

No-Show: If you do not appear at the agreed pickup location within 10 minutes of the scheduled time without prior notification, it is considered a no-show. No-shows are recorded and negatively impact your Trust Score.

Free Cancellation Window: Drivers may cancel a confirmed ride match at no penalty if the cancellation is made at least 2 hours before the scheduled pickup time.

Late Cancellation: Cancellations within 2 hours of pickup are recorded and negatively impact the driver's reliability rating. Riders affected by late driver cancellations will receive a 1-day subscription extension as compensation.

Driver No-Show: If a driver fails to appear without cancellation notification, riders will receive a 2-day subscription extension and the incident will be reviewed by SyncRide's safety team.

1. Open the SyncRide app and navigate to your confirmed matches
2. Select the ride you wish to cancel
3. Tap "Cancel Ride" and select a cancellation reason
4. Confirm your cancellation — the other party will be notified immediately

We strongly encourage providing a cancellation reason to help improve the platform and notify your commute partner promptly.

Daily Pass: Auto-expires after 24 hours. No cancellation required.

Weekly/Monthly/Quarterly Pass: You may cancel the auto-renewal of your subscription at any time through app Settings → Subscription → Cancel Auto-Renewal. Your subscription will remain active until the end of the paid period.

Cancelling auto-renewal does not entitle you to a refund for the current subscription period. Please review our Refund Policy for information on refund eligibility.

Custom Plan: Daily credits are consumed as rides are matched. Auto-deduction can be paused at any time from your settings.

SyncRide understands that genuine emergencies occur. If you need to cancel due to a medical emergency, natural disaster, or other exceptional circumstances, please contact contact@syncride.in with documentation. Such cancellations will be reviewed case-by-case and will not negatively impact your Trust Score or result in penalties.

Your Trust Score is a key factor in how many ride matches you receive. Cancellation behavior affects your Trust Score as follows:

• Timely cancellations (2+ hours): No impact on Trust Score
• Late cancellations: Minor negative impact (–2 points)
• No-shows: Significant negative impact (–5 points)
• Completing rides without cancellation: Positive impact (+1 point per ride)

Users with Trust Scores below 60 may receive fewer ride match suggestions until the score improves.

SyncRide monitors cancellation patterns. Systematic misuse of the cancellation policy (such as repeatedly booking and cancelling to block other riders) may result in permanent account suspension without refund.

For cancellation-related queries: contact@syncride.in
SyncRide Technologies Pvt. Ltd., HITECH City, Hyderabad, Telangana 500081, India.