Refund Policy

SyncRide Technologies Pvt. Ltd. strives to ensure complete satisfaction with our commuting platform. This Refund Policy outlines the circumstances under which refunds may be issued for subscription plans purchased on the SyncRide platform.

Daily Pass (₹19): No refunds once the pass is activated and ride-matching services have been accessed.

Weekly Pass (₹99): A prorated refund for unused days will be issued if a cancellation request is submitted within 24 hours of purchase and no rides have been matched.

Monthly Pass (₹299): Refunds are available within 7 days of purchase if fewer than 3 rides have been matched. After 7 days, no refunds will be issued.

Quarterly Pass (₹699): Prorated refunds (for unused weeks) are available within 14 days of purchase. After 14 days, refunds are issued at 50% of the remaining unused value.

Custom Plan: Unused daily credits expire after 30 days. Refunds for unused credits are available within 48 hours of the last purchase.

Refunds will NOT be issued in the following situations:

• Account suspended or terminated due to violation of Terms of Service
• Passes that have been partially used beyond the threshold mentioned above
• Requests made after the eligible refund window
• Subscriptions purchased during promotional or discounted campaigns (unless explicitly stated)
• Technical issues caused by the user's device, internet connection, or third-party services
• If a ride did not proceed due to the driver or rider's personal decision

If SyncRide experiences a platform outage, technical failure, or service disruption lasting more than 12 hours that prevents you from using your subscription, you are entitled to a pro-rata extension of your subscription period equivalent to the downtime. Alternatively, you may request a partial refund for the affected period.

Such cases must be reported within 48 hours of the service disruption ending.

To request a refund:

1. Email billing@syncride.in with the subject line "Refund Request – [Your Registered Email]"
2. Include your full name, registered mobile number, subscription type, purchase date, and reason for refund
3. Attach your payment confirmation or transaction ID
4. Our team will review and respond within 3 business days

Approved refunds are processed within 7–10 business days to the original payment method:

• UPI/Net Banking: 3–5 business days
• Credit/Debit Card: 5–10 business days (depends on your bank)
• Wallets (Paytm, PhonePe): 2–3 business days

SyncRide will not be responsible for delays caused by your bank or payment provider.

If you believe a refund was incorrectly denied, you may escalate the matter to our Grievance Officer at grievance@syncride.in. We are committed to resolving all disputes fairly and promptly.

For refund-related queries: billing@syncride.in
SyncRide Technologies Pvt. Ltd., HITECH City, Hyderabad, Telangana 500081, India.
Support hours: Monday–Saturday, 9 AM–6 PM IST.